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Tamweelkom

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Case Studies
July 31, 2024

Client: Tamweelcom

Project Size and Scope:

  • Branches: TBD
  • Users: TBD
  • Active loans: TBD

Overview:
Tamweelcom, established in 1999 under the Noor Al-Hussein Foundation and part of the King Hussein Foundation, is a leading microfinance institution in Jordan. It aims to alleviate poverty, reduce unemployment, and improve socio-economic conditions by providing financial products and services. Serving over 95,000 clients, Tamweelcom focuses on financial inclusion and empowering entrepreneurs.

Delta Fintech Solutions Product Overview

Delta’s Loan Management Suite offers comprehensive tools for managing loans, savings, deposits, micro-insurance, and legal follow-ups. It enhances efficiency, accuracy, and control in financial processes with features such as client databases, loan workflows, e-payment solutions, and detailed reporting.

Challenges

  1. Manual Processes: Heavy reliance on manual loan management processes led to inefficiencies and delays.
  2. Scalability Issues: Inability to handle increased workload due to rapid client base growth.
  3. Integration Needs: Required seamless integration with external systems like JOPACC and eWallets.
  4. Regulatory Compliance: Needed to comply with Central Bank of Jordan’s stringent regulations.
  5. Financial Inclusion Goals: Aimed to extend services to underserved communities across Jordan.
  6. Data Management: Lack of advanced reporting capabilities for timely decision-making.

Why Delta Fintech Solutions

  • Expertise: Proven track record in developing tailored solutions for microfinance institutions.
  • Comprehensive Suite: Includes modules for loan management, client insurance, accounting, and more.
  • Scalability and Integration: Ensures seamless operations and supports growth.
  • Regulatory Compliance: Adheres to Central Bank of Jordan’s regulations.
  • Customer Support: Continuous support throughout implementation and beyond.

Implementation Approach

  • Assessment and Planning: Aligned system with Tamweelcom’s needs through data gathering and process re-engineering.
  • Design and Development: Customized modules and features based on requirements.
  • Deployment: Implemented on Tamweelcom’s local servers with Oracle technology.
  • Training and Support: Extensive training ensured smooth adoption by Tamweelcom’s staff.
  • Quality Assurance: Continuous support to maintain high standards of operation.

Results

  • Efficiency Gains: Automated workflows reduced errors and processing times.
  • Scalability: Supported growth without compromising service quality.
  • Integration: Streamlined operations and enhanced customer service.
  • Compliance: Ensured transparency and integrity in operations.
  • Financial Inclusion: Extended services to underserved communities.

Client Testimonial

“We are extremely satisfied with Delta Fintech Solutions’ Loan Management Suite. The system has transformed our loan management processes, significantly improving efficiency and scalability. Delta has been an excellent partner, providing continuous support throughout.”

Conclusion

Tamweelcom and Delta Fintech Solutions successfully deployed a comprehensive loan management system, achieving operational efficiencies and supporting financial inclusion goals in Jordan.